Exchanges, returns and refunds

The customer will have 30 days from the date of receipt of the order to make the return:

  • Returns must be accepted by UNIXENCE SPORTS ENTERPRISE.
  • The product must be in perfect condition, without having been manipulated, damaged or altered.
  • Shipping costs incurred by the return of the product are always the responsibility of the buyer, regardless of whether the amount of free shipping has been exceeded.
  • UNIXENCE SPORTS ENTERPRISE will be solely responsible for return shipping for defective products or errors made by the company. In all other cases, return shipping costs will be borne by the buyer.
  • FREE in-store returns. (Calle General Díaz Porlier 16, 28001, Madrid)

Once the return has been received at our offices, we will review and verify the condition of the product and immediately refund the amount of the returned product using the same payment system used by the customer to purchase the product.

Important! If you receive a defective product, you must contact us urgently so that we can manage the incident.

How to request a refund?

To proceed with the return, follow these instructions:

  • Enter your profile.
  • Select the order you want to return.
  • Select "Request refund".
  • Select the return option:
    • Free in-store returns.
    • Return cost of €4.95 via courier to home.

Shipment

With the package already prepared:

  • By home collection. UNIXENCE will send a courier to the shipping address of your order. The cost of this service will be €4.95, which will be deducted from the amount of the refund for the product to be returned. You must inform us of the time slot in which you want your package to be collected, at least 2 hours in advance.
    • This option is only available for orders placed in Spain. Orders placed in Portugal, France, Italy or Germany must be paid for by the buyer.

    I want to exchange an item for another size or color, how do I do it?

    If you wish to exchange an item for another size or colour, you will need to contact our Customer Service department by writing an email (orders@unixence.com) or WhatsApp (+34 607 825 894) with all the order information (order number or order reference) and the items you wish to exchange.

    The buyer will be responsible for returning the product to our offices. Once we have received the product, we will proceed to send the product again in the corresponding size or colour, and we will be responsible for home delivery, even for orders that do not exceed the minimum amount for free shipping.

    How much will it be and when will I receive my refund?

    The refund will be for the full price of the returned product. An amount of €4.95 will be deducted from the total price of the product, if you have contracted our home delivery service.

    Once we receive the return in our warehouse, we will review the condition of the product and proceed to refund the price of the returned product.

    UNIXENCE SPORTS ENTERPRISE reserves the right not to refund if it detects that the product has not been returned in the same condition in which it was sent.

    The refund amount will be refunded within a maximum period of 72 hours from receipt and verification of the condition of the product.